Here at Rick Terry Jewelry Designs, we offer a warrantied maintenance plan to our customers. This maintenance guarantee protects eligible pieces against the loss of stones from their mountings, whether those pieces were purchased here at RTJD or not. Our jewelers will replace lost stones at no additional charge to the customer. Learn more about our maintenance plan below.
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A limit on liability for stone sizes above one quarter carat. Any stone lost due to excessive damage or abusive wear will not be honored by this plan. This is determined via inspection by our jewelers. Opals and emeralds are EXEMPT from this care plan, as they are fragile in nature and frequently broken out of mountings. Glued stones are EXEMPT from this care plan as well. All types of glue tend to deteriorate due to normal wear and tear.
In order to be eligible for this service, customers must pay for and follow through with any repairs recommended by our jewelers in order to fortify your piece and secure all stones. Some restrictions and conditions apply.
Covered pieces must be brought in for cleaning and inspection every SIX MONTHS to remain eligible for any guarantees.
Any recommended repairs must be done at the customer’s expense to keep this plan in effect. Our associates will help with documenting inspections within our computer system to assist in keeping records. It is simple and free! Take advantage of this service and let our master jewelers maintain the security and beauty of your jewelry.